Customer Service

• Where are you located and what is your contact information?
• What are your hours of Operation?
• What are my Shipping Options?
• How long will my order take before I receive it?
• Do you Guarantee Customer Satisfaction?
• I submitted my order, and after looking at the receipt, realized I made a mistake. What do I do?
• I received part of my order, but am still missing some items, what should I do?

Where are you located and what is your contact information?

We are located in Bethlehem, PA.
You can reach us by mail at:

What are your hours of Operation?

We are open from 8:30 am to 4:45 pm EST, Monday through Friday. During non-business hours, you can leave a message on our answering system or contact us via e-mail and we will get back to you as soon as possible.

What are my Shipping Options?

Your order will be shipped Best Way, unless otherwise specified. The shipping rate is $6.50. To increase the speed of your order delivery, you can specifically request your order be shipped via UPS for a flat rate of $8.50 (Continental United States only). If you would like Priority mail, UPS Next or Second day air, or are shipping outside the Continental United States, your shipping rate will be calculated based on the weight of your package. Please Specify any of these options in the comment section during checkout.

How long will my order take before I receive it?

We ship all orders the same day they are received. We utilize both the U.S. Post Office and UPS for delivery of packages. For Standard shipping, we allow up to 1 week for the eastern parts of the United States, and up to 2 weeks for the rest of the Continental U.S. If you would like faster service, we offer UPS shipment for a flat rate of $8.50 (Continental U.S. only), and Priority and UPS next and second day air service are also available, with the cost based on the weight of your package. Please specify choice during checkout.

Do you Guarantee Customer Satisfaction?

Yes, We guarantee complete satisfaction. If you are not satisfied, please return the item with your original order sheet and specify if you would like a replacement, credit, or refund.

I submitted my order, and after looking at the receipt, realized I made a mistake. What do I do?

Please contact us either via e-mail at orders@newarkdress.com or give us a call, 1-800-736-6783. We will correct the problem as quickly and effectively as possible.

I received part of my order, but am still missing some items, what should I do?

If you are missing some items, please look take a careful look at the picking list enclosed with your order. Some orders are split between two boxes to facilitate handling. Please allow a couple of days for the other box to be delivered as they often get separated during the mail delivery process. If an item is indicated as backordered, we will forward that item on to you as soon as it arrives to our facilities. If an item is indicated as sold out, Please re-order, we are unable to put the item on backorder, but you can check back with us in a couple weeks to see if that item will be arriving. If you are missing any items from your package, please give us a call.